Arsenal chief executive Ivan Gazidis has referred to the team's Capital One Cup defeat to Bradford on Tuesday night as "simply not good enough".
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Gazidis met with the Arsenal Supporters' trust, who were unequivocal in their criticism of manager Arsene Wenger following his side's quarter-final exit.
"(Tuesday night) was simply not good enough and it made us all upset and angry," the Gunners chief said.
"I would like to apologise to all of you (the supporters), especially the fans who travelled up there. It was unbelievable support as ever and you deserved better.
"That is something we will work hard to put right. We all work here and are desperate to deliver the success and trophies we all want.
"Look into the eyes of the staff here, look at the way they all talk. We will get this right."
Supporters' Trust spokesman Tim Payton said Wenger needed to be more ambitious in his spending and called for some of his tasks to be shared among the club's brainstrust.
"This is the most difficult time in Arsene's 16 years and both the club and himself need to change direction quickly if his wonderful era is not to end on a sad note," said Payton.
"The Arsenal Supporters' Trust cannot fathom why £70million was left untouched this summer. Arsene needs to get over his distaste for spending and use the resources that after all are provided by the hard-pressed fans who watch the team.
"The AST believe a shake-up is needed. We would like to see new, younger blood added to the board, and they also need to exercise more control and direction over Arsene's football strategy.
"One man cannot direct all transfer targets, wages, coaching methods and manage the team at games. It's too much for one man."
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